Legal agreement governing your use of ngo500 gaming services
These Terms & Conditions constitute a legally binding agreement between you and ngo500. By registering an account, making a deposit, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease using our platform.
For the purposes of this agreement, the following definitions apply:
By creating an account with ngo500, you expressly acknowledge and agree that:
Important: If you disagree with any part of these terms, you must not register an account or use our services. Using ngo500 while in disagreement with these terms may result in immediate account termination without refund.
To register and use ngo500 services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher. ngo500 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and failure to provide valid documentation will result in account suspension until verification is complete.
You must be a resident of Indonesia or a jurisdiction where online gambling is legally permitted. By registering, you confirm that accessing ngo500 services does not violate any laws in your location. It is your sole responsibility to ensure compliance with local regulations.
You must possess full legal capacity to enter into binding contracts. Individuals who are legally incapacitated, under guardianship, or subject to any legal restriction on entering contracts may not use ngo500 services.
Each individual is permitted only one account. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in:
You confirm that you are not currently self-excluded from any gambling operator and that you have no legal restrictions preventing you from participating in gambling activities.
To create an account, you must provide accurate, complete, and current information including:
Before processing your first withdrawal, ngo500 requires completion of Know Your Customer (KYC) verification. You must submit:
Verification typically takes 1-24 hours. Submitting false documents or documents belonging to another person will result in permanent account closure and forfeiture of all funds.
You are solely responsible for maintaining the confidentiality of your account credentials. You must:
Security Notice: ngo500 will never ask for your password via email, phone, or chat. Any such request is fraudulent and should be reported immediately to our security team.
You must promptly update your account information if any details change, including your email address, phone number, or residential address. Failure to maintain accurate information may delay withdrawals or result in account restrictions.
ngo500 accepts deposits via the following Indonesian payment methods:
Minimum deposit: Rp 50,000 | Maximum deposit: Rp 100,000,000 per transaction
Deposits are typically credited to your account within 5 minutes. All deposits must originate from a bank account or e-wallet registered in your own name. Third-party payments are strictly prohibited.
To request a withdrawal, your account must be fully verified (KYC complete). Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise arranged with our support team.
Minimum withdrawal: Rp 100,000 | Maximum withdrawal: Rp 500,000,000 per transaction
Processing times:
Withdrawal requests submitted outside business hours will be processed the next business day. VIP Gold tier members receive priority processing.
In accordance with international anti-money laundering regulations, ngo500 may require additional documentation or information for large transactions. We reserve the right to:
All transactions on ngo500 are processed in Indonesian Rupiah (IDR). If you deposit using a payment method denominated in another currency, the conversion will be handled by your payment provider at their prevailing exchange rate. ngo500 is not responsible for any currency conversion fees or fluctuations.
ngo500 does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. Please check with your payment provider for their fee structure.
ngo500 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to specific terms and conditions which must be read and accepted before claiming.
Unless stated otherwise, all bonus funds are subject to wagering requirements before withdrawal. A typical wagering requirement of 30x means you must wager the bonus amount thirty times before converting it to withdrawable cash. For example:
Different games contribute differently toward wagering requirements:
While wagering bonus funds, maximum bet limits apply. Exceeding these limits may result in bonus forfeiture:
ngo500 reserves the right to revoke bonuses and void winnings if we detect bonus abuse, including but not limited to:
All bonuses have expiration dates. Unclaimed or unwagered bonuses will be removed from your account after the specified period, typically 30 days from issuance. Check individual promotion terms for specific expiration dates.
All players must engage with ngo500 services in good faith and adhere to fair play principles. The following activities are strictly prohibited:
All games on ngo500 use certified Random Number Generators (RNG) or are streamed live from licensed studios. If you believe a game is malfunctioning, you must immediately cease play and contact support. Continuing to play a suspected malfunctioning game may void any subsequent winnings.
For football betting and other sports markets:
In the event of disconnection during gameplay:
If you believe an error has occurred with your bet settlement or game outcome, you must report it within 30 days. Claims submitted after this period may not be investigated. All disputes are subject to review of our server logs, which are considered the definitive record of all transactions.
ngo500 is committed to promoting responsible gaming and preventing gambling-related harm. We encourage all players to gamble responsibly and within their means.
Gambling should be entertainment, not a source of income. Ask yourself:
If you answered "yes" to any of these questions, please seek help immediately through our Responsible Gaming resources.
ngo500 provides the following responsible gaming tools accessible from your account dashboard:
If you need help with gambling-related issues, contact our support team at [email protected] or visit our comprehensive Responsible Gaming page for guidance and professional resources.
ngo500 strives to provide uninterrupted service but cannot guarantee 100% uptime. We are not liable for:
To the maximum extent permitted by law, ngo500's total liability for any claims arising from your use of our services shall not exceed the amount deposited into your account in the six months preceding the claim.
You agree to indemnify and hold harmless ngo500, its owners, employees, and partners from any claims, damages, or expenses (including legal fees) arising from:
ngo500 reserves the right to suspend or terminate your account immediately without prior notice if:
Upon termination:
You may close your account at any time by contacting [email protected]. Upon voluntary closure, any remaining balance will be processed for withdrawal according to standard procedures. Please note that self-exclusions (for responsible gaming purposes) follow different procedures detailed on our Responsible Gaming page.
If you have a complaint or dispute with ngo500, please follow this procedure:
If you are unsatisfied with our response, you may request escalation to senior management. All decisions made by senior management are final and binding.
All disputes must be raised within 30 days of the incident occurring. Claims submitted after this period may not be eligible for investigation or resolution.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which ngo500 is licensed to operate. By using our services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for any disputes arising from these terms.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. All other provisions shall remain in full force and effect.
ngo500 reserves the right to modify these Terms & Conditions at any time. Changes will become effective immediately upon posting to this page. We will update the "Last Updated" date at the top of this document whenever changes are made.
It is your responsibility to review these terms periodically. Continued use of ngo500 services after changes have been posted constitutes your acceptance of the modified terms. If you do not agree with any changes, you must cease using our services and close your account.
For significant changes that materially affect your rights or obligations, we will make reasonable efforts to notify you via email or account notification. However, failure to receive such notification does not invalidate the changes.
If you have any questions about these Terms & Conditions or need assistance understanding any provision, please contact us:
Email: [email protected]
Support Hours: 24/7 (Indonesian-speaking agents available)
Response Time: Typically within 4-6 hours
For responsible gaming concerns, please visit our dedicated Responsible Gaming page. For privacy-related questions, consult our Privacy Policy.
By using ngo500, you confirm that you have read and understood these Terms & Conditions in their entirety and agree to be bound by them. These terms represent the complete agreement between you and ngo500 regarding the use of our services. Thank you for choosing ngo500 as your trusted gaming partner.